Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a highly skilled Technical Product Manager to join our Cloud Native Infrastructure team. The ideal candidate will possess a strong technical background in AWS infrastructure, Software-Defined Networking (SDN), and advanced security solutions, and has experience building out infrastructure and platforms in multiple cloud regions. In this role, you will drive the development and execution of our Cloud Native Infrastructure, ensuring a robust secure cloud platform that is crucial for building and managing cloud native applications and infrastructure.

This is a hybrid role requiring in-office presence two days per week in our Dublin city center location.

A day in the life (Responsibilities)

Product Strategy: Develop and execute the product strategy for our Cloud Native infrastructure, aligned with the overall company vision and customer needs.
Requirements Gathering: Collaborate with internal and external stakeholders to gather and prioritize product requirements, ensuring alignment with market trends and customer feedback.
Roadmap Development: Create and maintain a product roadmap that outlines the short-term and long-term strategy for the Cloud Platform.
Product Delivery: Oversee the end-to-end product development lifecycle, from concept to launch, ensuring timely and successful delivery.
Customer Engagement: Build and maintain strong relationships with internal customers and external partners
Cross-functional Collaboration: Work closely with security and compliance teams and our R&D teams to ensure the success of the platform. Work closely with acquisition companies to ensure successful integration to the Toast platform.
Accelerate Infrastructure Delivery: Drive adoption of AI-assisted tooling to enhance infrastructure development workflows, including infrastructure-as-code authoring, review, and operational automation.

What you'll need to thrive (Requirements)

Product Management Experience:

3+ years of experience in technical product management, preferably in a SaaS company, plus 5+ years of experience in a technical role
Demonstrated track record of successfully launching and managing products.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.

Technical Expertise:

Proven experience with AWS infrastructure
Deep understanding of Software-Defined Networking (SDN) principles and technologies.
Strong knowledge of Cloud Security best practices and technologies.
Experience building out foundational infrastructure in a SaaS environment
Experience in designing, implementing, and maintaining enterprise-level DNS and IPAM solutions, with a focus on automation and security.
Experience applying AI-assisted tools (e.g., Claude code, Cursor, GitHub Copilot etc) to infrastructure engineering workflows, particularly in IaC development, debugging, and documentation.

What will help you stand out (Nonessential Skills/Nice to Haves)

Kubernetes experience an advantage
Bachelor's degree in Computer Science, Engineering, or a related field.
AWS certifications are a plus.

#LI-HYBRID
#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Principal Product Manager - Technical

Job Description