Mixpanel
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About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Customer Success & Solutions Engineering Team
Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.
You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.
About the Role
Our SEs are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to high-level executives.
In your first month, you’ll become a Mixpanel expert—both in features and functionality as well as implementation. You’ll have the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives while learning to articulate our value proposition. You’ll also be trained on Mixpanel’s internal systems and tools to set you up for success.
Within your first three months, you’ll be directly involved in deal cycles with Commercial Account Executives. You’ll lead the technical qualification for customer use cases and deliver customized demos for prospects. You’ll work directly with leadership at the prospect’s organization to understand business challenges that can be solved through an analytics platform and consult on how Mixpanel can address those challenges to achieve a strong ROI.
You’ll also work with the prospect’s business and technical teams to scope and execute proof-of-concept projects to establish Mixpanel’s value—including consulting on data ingestion methods, overall architecture, success criteria, and rollout strategies for analytics tools across an organization.
Responsibilities
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Benefits and Perks
*please note that benefits and perks for contract positions will vary*
Culture Values
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.