Market Coordinator

The Community You Will Join:

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

The Difference You will Make:

As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support. This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts. Aside from escalations and support to Tier 1 and 2  partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts. This position is ideal for candidates who can juggle multiple projects and priorities while fostering collaboration with other teams. 

Additionally, we’re looking for someone with a deep understanding of Airbnb's mission and values, who can think outside of the box but always puts the team first.

This role is based in Berlin (hybrid, 2 days a week in the office), and is not eligible for relocation support.

A Typical Day: 

• Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content updates to trouble-shooting
• Assist the Market Managers in onboarding Hotel Partners on Airbnb
• Process the KYC with hotels partners
• Respond to hotel  inquiries and provide timely, high-quality support to improve their experience of onboarding on the platform.
• Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your portfolio

Your Expertise:

• 3+ years of experience in account management or partner support. Personal assistants or background in hotel operations are also encouraged to apply. 
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English is required, additional languages are a strong plus

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.