We’re looking for a motivated Transfers Customer Experience Specialist to join our Transfers Customer Care team. This is a specialised support role focused on portfolio transfers, working closely with Transfer Operations on more complex and sensitive cases.
Requirements
- Proficiency in English (C1 or above), with strong written and verbal communication skills.
- Strong attention to detail and problem-solving skills.
- A customer-oriented approach with a focus on precision and accuracy.
- Good time-management and multitasking abilities.
- A proactive, people-oriented attitude and the ability to work both independently and as part of a team.
- Willingness to learn and develop deep expertise in portfolio transfers.
- Adaptiveness to a rapidly changing environment.
- Experience (1+ year) in a customer support role, preferably in tech, fintech or performance-driven teams, is a strong advantage.
Benefits
- Comprehensive training programme focused on portfolio transfers and related processes.
- Opportunities to upskill and grow your career, including potential progression within Transfers and other teams.
- Full appreciation of your talent and specialised knowledge – your work has direct impact on our clients’ experience.
- Generous remuneration package.
- Excellent social benefits, including 25 days paid annual leave, a sports card and private health insurance.
- Standard working hours – Monday to Friday, 9:00–18:00, with weekends and public holidays off (no shift work).
- One work-from-home day per week.
Originally posted on Himalayas