Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
Celonis Services is a strategic organization focused on optimizing our customers' business processes through technical expertise. We integrate Consulting Services, Academy, and Customer Support to deliver comprehensive solutions. As thought leaders with deep product, technical, and domain expertise, we specialize in implementing Celonis to drive the adoption of process intelligence, ultimately transforming and improving our customers' core business operations. We achieve this by leveraging our best practices, extensive delivery experience, award-winning enablement programs, and robust support infrastructure.
The Role:
As a Principal AI Deployment Architect, you will work directly with customers to understand their problems and design, deploy and scale innovative AI solutions and automations using our Process Intelligence platform. In a pre-sales and post sales capacity you will work closely with other AI experts across Product & Engineering and GTM to standardize these solutions and bring them to our customer base at scale. We are ideally looking for individuals with in-depth practical experience in delivering solutions to our customers.
The work you’ll do:
- Architect & Deploy: Prototype, develop, and scale end-to-end AI solutions tailored to customer needs, leveraging Python, LLM-based architectures (RAG), and Machine Learning models.
- Strategic Alignment: Pitch the Celonis AI value proposition to C-level stakeholders, aligning our Process Intelligence capabilities with their broader enterprise AI strategy.
- Scale Innovation: Identify high-impact AI use cases across the Celonis platform and package them into scalable, repeatable offerings (e.g., via the Machine Learning Workbench).
- Lead "Lighthouse" Projects: Define and execute the technical roadmap for AI Lighthouse customers, ensuring successful value realization from pilot to production.
- Cross-Functional Feedback: Act as the technical voice of the customer, collaborating with Product & Engineering to influence the roadmap for AI Agents and automation capabilities.
- Enablement & Evangelism: Train internal teams on AI deployment best practices and share success stories to elevate the organization’s technical maturity.
- Full-Stack Implementation: Design and architect deployments that seamlessly integrate AI, Process Intelligence, and Automation into complex enterprise IT landscapes.
The preferred qualifications you need:
- Consultative Background: 10+ years experience in a technical, customer-facing role (e.g., SaaS Provider, Consultancy, or Enterprise Center of Excellence) with a focus on delivering business value through data.
- Problem Solving: Excellent analytical thinking skills, with a track record of mapping unstructured business pain points to specific technical AI solutions.
- Communication: Ability to translate complex architectural concepts into actionable insights for non-technical stakeholders and executives.
- Core Development: Strong proficiency in Python for data science and production engineering (Experience with Pandas, NumPy, or similar libraries).
- AI/ML Proficiency: Proven experience developing and deploying AI solutions for enterprises. Must have a portfolio showcasing successful use cases in either predictive ML or Generative AI (LLMs).
- Architecture & Scale: A strong visionary mindset with the ability to design scalable, extensible, and fault-tolerant architectures.
- Production Standards: Experience with production-level acceptance testing, CI/CD, and delivering end-to-end solutions that are robust and secure.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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