New Listings Team Lead

New Listings Team Lead
Location: Remote, Colombia

About Furnished Finder:
Furnished Finder is the leading two-sided marketplace for monthly furnished rentals, connecting landlords with renters seeking stays of 30 days or more. Our diverse tenant base includes traveling medical professionals, corporate contractors, digital nomads, relocating families, academics, and more. With a growing network of 300,000+ listings and over 240,000 landlords nationwide, Furnished Finder helps renters find real homes in real communities—without booking fees or hidden costs.
In 2025, Newsweek named Furnished Finder one of America’s Best Online Platforms, ranking us #1 in the Real Estate category. Founded in 2014, we continue to redefine flexible housing for the modern renter.

Why Join Us:
When you join Furnished Finder, you’re joining a leadership team with 70+ years of combined experience across real estate and travel. As we enter our next phase of growth, we’re looking for curious, motivated self-starters who are excited to learn, build, and grow alongside an industry-leading team. With roles based in Austin, TX (our HQ) and remote opportunities available, we’re growing quickly—and we’d love to meet you.

Job Overview:
The New Listings Team Lead is a front-line leadership role responsible for driving the day-to-day performance of a team of ~8–10 New Listing Sales Specialists. Reporting directly to the New Listings Sales Manager, you serve as the primary coach, accountability partner, and performance driver for your team — translating company sales strategy into consistent rep-level execution.
You own your team's conversion metrics from initial contact through close, and you're expected to build reps who hit quota, follow best practices, and continuously improve. You'll work closely with the Sales Manager on pipeline health, outreach optimization, and team development, and you'll serve as the key conduit between leadership direction and frontline execution.

Responsibilities:
Sales Performance & Conversion

• Own your team's quota attainment for listing subscriptions and value-added services (VAS)
• Monitor individual and team-level conversion rates across the full funnel: contact → qualified lead → opportunity → close
• Identify performance gaps at the rep level and take swift corrective action through coaching, role-plays, and targeted training
• Surface pipeline trends, win/loss patterns, and conversion bottlenecks to the Sales Manager with recommended solutions
• Ensure team adherence to outreach sequencing, lead qualification criteria, and sales best practices set by the Sales Manager

Coaching & Team Development

• Conduct regular 1:1s, call reviews, and performance check-ins with each rep on your team
• Deliver real-time and structured coaching to improve objection handling, discovery, and close rates
• Onboard new hires effectively, ensuring ramp plans are followed and new reps reach productivity targets
• Identify individual development needs and implement targeted training plans, role-plays, and certifications
• Build a culture of accountability, transparency, and continuous improvement within your team

Process & Operational Excellence

• Ensure accurate and consistent use of HubSpot CRM — pipeline hygiene, activity logging, and stage progression
• Flag workflow or process breakdowns to the Sales Manager and collaborate on solutions
• Contribute to the refinement of sales scripts, objection-handling guides, and outreach messaging based on what's working on the front line
• Communicate rep-level feedback on lead quality and campaign performance to the Sales Manager for upstream calibration

Reporting & Cross-Functional Collaboration

• Deliver weekly rep-level performance reporting to the Sales Manager, including conversion metrics, activity trends, and coaching actions taken
• Participate in cross-functional syncs with Marketing, Ops, and Customer Success as needed
• Relay product and customer feedback gathered from reps to the Sales Manager for roadmap and messaging input
• Support smooth post-sale handoffs to Customer Success by ensuring reps follow established handoff protocols

Qualifications:
Required:

• 3+ years of experience in sales, customer acquisition, or a marketplace/subscription environment
• 1+ year in a team lead, senior rep, or coaching role with demonstrated impact on team performance
• Bilingual (English/Spanish) at B2–C1 level
• Proven ability to coach reps to quota attainment and improve individual conversion rates
• Hands-on experience with HubSpot CRM — pipeline management, activity tracking, and reporting
• Strong analytical mindset: comfortable reading performance data and translating it into coaching actions
• Excellent communication, motivation, and accountability skills
• Comfortable operating in a remote/distributed team environment

Preferred:

• High-growth startup, marketplace, or two-sided platform experience
• Experience with sales engagement platforms (Outreach, HubSpot Sequences)
• Bachelor’s degree in business or related field
• Tools & Systems
  • HubSpot CRM (advanced proficiency required)
  • Sales engagement/dialing platforms - Dialpad
  • Microsoft Teams
  • Call recording and performance analytics tools

NOTE: In order to be properly evaluated for this role, please ensure you submit an English version of your resume.

Furnished Finder is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Originally posted on Himalayas