Key Account Manager - Retail

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 1000 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the role

At Wolt, we’re looking for a Key Account Manager to join our Retail team - an exciting opportunity for someone with strong commercial experience who thrives in a fast-paced environment and is passionate about building long-term strategic partnerships.

In this role, you’ll own and develop a portfolio of some of our most important retail partners, driving sustainable growth, improving commercial performance, and acting as a trusted advisor to senior stakeholders. You’ll work proactively with data, identify strategic opportunities, and independently lead initiatives that create value for both our partners and Wolt.

This is a highly collaborative and commercially focused role, where you’ll combine relationship management, strategic thinking, and executional excellence to deliver strong business results.

If you enjoy working strategically with partners, influencing decision-makers, and taking full ownership of your portfolio, this could be the role for you.

What you’ll be doing

Day-to-day in this role you’ll:

• Own and develop a portfolio of key retail partners, with full commercial responsibility for partner growth and performance
• Build strong long-term relationships with senior stakeholders and act as a strategic advisor to partners
• Lead business reviews and use data-driven insights to identify growth opportunities and improve key business metrics
• Develop and execute joint business plans and commercial initiatives together with partners
• Lead negotiations and strategic planning in collaboration with senior internal and external stakeholders
• Work cross-functionally with Marketing, Operations, Product, and Support to deliver a best-in-class partner experience
• Drive adoption and optimization of Wolt tools such as campaigns, promotions, Wolt ads, Storefront and Wolt Drive 
• Independently lead strategic initiatives and contribute to broader business goals
• Partake in relevant industry events, either as a guest or potential speaker when applicable
• Share knowledge and best practices while supporting more junior team members when relevant

Our humble expectations 

• 5+ years of experience in account management, business development, consulting, sales, or another commercial partner-facing role in a fast-paced environment
• Proven experience managing strategic or key accounts with clear commercial impact
• Fluent in Swedish and English, with strong communication and presentation skills across different stakeholder levels
• Strong commercial and strategic mindset, with the ability to turn insights into action
• Excellent relationship-building skills and confidence working with senior stakeholders
• Analytical and data-driven, with the ability to prioritize opportunities and influence decision-making
• Highly self-driven and structured, with strong ownership and prioritization skills
• Confident leveraging AI tools and emerging technologies as part of daily work, using them to work smarter, automate routine tasks, uncover insights, and drive better outcomes for partners and the business
• Collaborative and team-oriented, with a willingness to contribute beyond your own portfolio
• Act as a role model to more junior team members
• Experience in retail, e-commerce, FMCG, or marketplace businesses is a plus

What we offer

This is a great opportunity for someone who wants to take ownership of strategic partnerships and have a direct impact on business growth in one of Wolt’s most exciting business areas.

You’ll work in a fast-paced and collaborative environment where you’ll continue developing your commercial, analytical, and strategic skill set while working closely with some of the most important partners in the market.

Psst…We also offer breakfast every monday, “Friday Fika” and plenty of after work’s to socialise with your new colleagues!

Why you’ll love it

• 🚀 A fast-growing company: Be part of an ambitious, international team
• 🤩 A strong learning environment: Develop your commercial and relationship-building skills from day one
• 💪 Real impact: Take ownership and see the results of your work
• 💙 Great team culture: Work with smart, friendly, and supportive colleagues

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙