We are seeking a Cloud Engagement Consultant to join our Cloud Hub team. In this role, you will foster clear, consistent communication between stakeholders and Cloud Operations, ensuring that all Cloud-related inquiries and service request communications are handled effectively. You will serve as the first point of contact for Cloud-related questions, maintain and enhance our AI-driven knowledge base, enhancing content discoverability, and ensuring compliance and security. In addition, you will help standardize processes and resources related to Cloud engagement and services, driving greater transparency, alignment, and ease of use for stakeholders. You will also develop user guides and training materials, implement feedback mechanisms, and support initiatives that promote adoption of new tools, processes, and services.
Key Responsibilities
- Respond to Cloud Inquiries – Serve as the primary point of contact for all Cloud-related questions, ensuring timely, accurate responses in collaboration with Cloud Operations.
- Coordinate Service Request Communication – Manage communication around Cloud service requests, providing stakeholders with timely updates, tracking progress, and ensuring visibility of SLAs and delivery milestones.
- Facilitate Cross-Functional Collaboration – Enable clear communication across internal and external stakeholders, ensuring effective, responsive, and transparent engagement.
- Improve Knowledge Base Repository Content – Continuously update and refine the AI-driven knowledge repository, addressing content gaps and improving relevance, accessibility, and discoverability.
- Enhance Search and Content Discoverability – Optimize search functionality and ensure content can be easily found and applied by users.
- Ensure Compliance and Security – Maintain compliance and security standards across all documentation and communication, especially regarding sensitive or regulated information.
- Standardize Cloud Engagement resources and processes – Create and maintain high-quality, consistent materials, including communications, the service catalog, and other user-facing tools, to enhance clarity, alignment, and overall stakeholder engagement.
- Create User Manuals and Training Materials – Produce clear, user-friendly manuals, guides, and training content tailored for different user groups.
- Implement Feedback Mechanisms – Collect insights from stakeholders to inform continuous improvements in communication, knowledge content, and engagement tools.
- Support Training and Adoption – Assist in training initiatives that promote best practices and help users adopt new tools, processes, and features.
- Maintain Domain Awareness – Stay informed on relevant technologies, services, and organizational practices to ensure accurate, timely, and value-driven support and engagement.
- Participate in Cloud Hub Activities and Delivery - Take an active role in Cloud Hub initiatives, collaborating on Cloud engagement activities, delivering content, and ensuring smooth execution of projects and programs.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field, with 3+ years of Cloud or IT service experience.
- Solid understanding of Cloud platforms (Azure, AWS) and related compliance/security standards.
- Strong communication and stakeholder management skills across technical and non-technical teams.
- Experience with knowledge base management, documentation, and ITSM tools (e.g., ServiceNow).
- Organized, proactive, and flexible to support a global 24/7 environment.
Who we are?
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
What we offer?
- a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
- talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!
Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.
With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.
At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.
We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.
Originally posted on Himalayas