Technical Support Specialist - NetApp

Our Story:

Role Summary:

Technical Support Specialist - NetApp,delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.

We’reseeking a motivated professional who is passionate about IT services and eager to grow within our organization.

This is a fully remote vacancy.

Key Responsibilities:

• Ensure operational continuity of NetApp systems on-premises or in the cloud.

• Execute centralized deployment services.

• Handle customer tickets in a professional way as per Arrow’s ways of working.

• Provide monthly activity reports to customers.

• Respond to system alerts, support tickets, and customer change requests.

• Serve as the technical advisor and point of contact for customers.

• Collaborate with internal teams and NetApp support to ensurea high-quality customer experience.

• Stay updated on industry trends, emerging technologies, and the NetApp roadmap .

• Participate in the on-call rotationto cover 24x7 service continuity.

Required Qualifications:

• Degree or equivalent training in Information and Communication Technology (ICT).

• Minimum15yearsofexperienceonNetAppproductssupport and administration.

• Strong background ofStorage infrastructure platforms.

• Familiarity with cloud technologies such as Azure, AWS, or Google Cloud.

• Understanding of ITIL and/or Agile methodologies is a plus.

• Excellent communication skills with the ability to convey technical details to non-technical stakeholders.

• Role model for histeam matesin both technicalaspects, customerhandlingand professional attitude.

• Team player.

• Capable of working both independently and within an international team.

• Strong organizational skills with the ability to prioritize and meet deadlines.

• Proficiencyin Portuguese,SpanishandEnglish.