About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

We are seeking a detail-oriented and proactive Documentation Governance Lead (Level 3) to oversee and optimize our internal documentation ecosystem supporting our MDR operations. This role is pivotal in establishing and maintaining a single source of truth for all organizational documentation. The ideal candidate will design, implement, and enforce documentation standards and governance controls, leveraging AI agents and large language models to identify gaps, audit quality, generate insights, and continuously improve documentation. You will collaborate with cross-functional teams to organize, enhance, and maintain our knowledge base, driving efficiency, reducing information silos, and enabling scalable growth.

What You Will Do

Oversee the creation, organization, and maintenance of internal wiki content. Structure spaces, pages, and hierarchies to ensure documentation is intuitive, accessible, and scalable as the organization evolves.
Design and implement documentation standards, templates, and governance policies to ensure consistency in formatting, language, versioning, and metadata. Establish controls such as approval workflows, access permissions, and archiving protocols to maintain quality and integrity.
Conduct regular audits to identify and eliminate redundant or conflicting information. Consolidate content into a centralized, authoritative repository and monitor compliance to maintain accuracy and trustworthiness across all documentation.
Review and edit documentation for clarity, accuracy, completeness, and relevance. Enforce best practices in technical writing, ensuring alignment with established style guides and accessibility requirements. Maintain readiness for future audits by aligning documentation with external compliance standards (e.g., ISO 9001, ISO 27001 / ISO 27002), even in the absence of current certification efforts.
Provide training and ongoing support to team members and stakeholders on Confluence usage, documentation best practices, and governance processes. Collaborate with departments to gather input, refine workflows, and ensure documentation meets operational needs.
Identify and implement opportunities to enhance documentation workflows, including tool integrations, automation of routine tasks, and use of analytics to evaluate engagement and effectiveness.
Monitor and report on key performance indicators (KPIs) such as documentation completeness, update frequency, and user engagement. Deliver insights and recommendations to strengthen governance and optimize documentation performance.
Minimize risks associated with outdated or inaccurate documentation by establishing review schedules, ownership accountability, and escalation procedures for timely updates.
Leverage AI agents and large language models to audit, evaluate, and enhance documentation. Ensure all content adheres to established standards, governance policies, and quality benchmarks.

What You Will Bring

Bachelor’s degree in information management, Technical Writing, Communications, Computer Science, or a related field (or equivalent professional experience).
3-5 years of experience in documentation management, knowledge base administration, or a similar role.
Proven track record in developing and implementing documentation standards, governance frameworks, and controls in a collaborative environment.
Strong understanding of information architecture, content management principles, and best practices for maintaining a single source of truth.
Experience conducting audits, quality reviews, and process improvements for documentation systems.
Excellent communication, collaboration, and stakeholder management skills, with the ability to influence adoption of standards across diverse teams.
Familiarity with emerging tools and automation for knowledge management (e.g., AI-assisted content organization, analytics dashboards).
Strong attention to detail, organizational skills, and ability to prioritize multiple initiatives in a fast-paced environment.
Preferred Skills
Proficiency in Confluence administration, including macros, plugins, blueprints, and integration with Atlassian tools.
Familiarity with technical writing tools (e.g., Markdown, HTML) and content management systems.
Excellent written and verbal communication skills, with the ability to translate complex information into clear, user-friendly documentation.
Strong analytical and problem-solving abilities, with attention to detail and a commitment to accuracy.
Ability to work independently and collaboratively in a fast-paced, cross-functional team environment.
Knowledge of compliance standards (e.g., ISO 9001, ISO 27001 / ISO 27002) or industry-specific regulations relevant to documentation governance.
Certification in technical writing, information architecture, or wiki products is a plus.

In Canada, the base salary for this role ranges from $71,000 to $118,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

Originally posted on Himalayas

Senior Documentation Lead

Job Description