Description
- Respond to customer inquiries and support requests via Zendesk and other channels.
- Troubleshoot basic technical and operational issues.
- Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
- Escalate complex or unresolved issues to senior team members when necessary.
- Maintain clear and professional communication with customers in English.
- Follow internal workflows and contribute to knowledge base documentation when needed.
- Full-time role, working in rotating shifts as part of a 24/7 support team.
Requirements
- Education in Telecommunications, IT, or a related technical field – mandatory.
- Fluent written and spoken English – mandatory.
- 1+ year of previous customer support experience – preferred.
- Interest in telecom, mobile technologies, and IoT is a strong advantage.
- Strong communication skills and a customer-oriented mindset.
- Ability to work well both independently and in a team environment.
- Basic problem-solving skills and a willingness to learn technical troubleshooting.
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
Originally posted on Himalayas