Business Operations Assistant

job description

This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment.

Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day.
This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.

Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.

You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders.

This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.

key responsibilities and skills

Core Business Support & Workflow Delivery

• Working within a small team, collaborating on the end-to-end delivery of business assignments.
• Prioritising and organising workload across multiple tasks and workstreams.
• Tracking progress against SLAs and KPIs using digital tools.
• Maintaining accurate documentation and ensuring quality standards are met.
• Using systems, platforms, and digital tools to deliver work efficiently.
• Collaborating with team members to ensure consistent, high-quality output.

• Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
• Processing, cleaning, and validating raw data using spreadsheets and digital tools.
• Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM).
• Translating raw data into clear, visually compelling, and actionable insights.
• Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
• Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
• Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.

• Providing updates to stakeholders on project progress, outputs, and dashboard findings.
• Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
• Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
• Supporting issue resolution, service quality, and continuous improvement initiatives.

skills

We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way.
Essential

• Proven experience in administration, business operations, data entry, content management, or operational support roles.
• Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
• Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
• A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards.
• Excellent written and verbal communication skills with the ability to simplify complex information.
• Confidence working with multiple systems, software, and platforms in a tech-enabled environment.

Originally posted on Himalayas